"We’ve been able to reduce the technical workforces’ human error rate by more than 60% over a three-year period. Thanks, Jake!"
Mike Carden, Supervisor of 200+ Relay Technicians in a Fortune 500 Electric Utility
Workshops
In each 2-hour Workshop, your team gets:
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one hour of concise, practical "how-to" skills for each topic
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one hour of structured, interactive hands-on, practice.
They'll actually apply their new skills to directly improve Safety and Human Reliability in their most important projects.
WEEK 1 -- Take a Learning-Based Approach
The business case for the Learning-Based approach over the Control-Based approach. Plus, core principles, baseline assessments, and goal setting.
To learn more, watch this quick 90-second intro video.
You'll take away: A strong argument with real-world evidence on why more and more teams like yours are using a Learning-Based approach to errors.
WEEK 2 -- Build Psychological Safety
Three ways to rapidly increase Psychological Safety in your team.
Learn four key questions to ask, and create your own Assurance Statement.
To learn more, watch this quick, one-minute video.
You'll take away: Psychologically safe phrases and questions that fit your unique culture and job, plus a draft of your own personalized Assurance Statement.
WEEK 3 -- Lead After Action Reviews (AARs)
Build trust, reveal unwritten tribal knowledge, and transform your investigations with a method proven for 40 years -- After Action Reviews (AARs).
To learn more, watch this quick one-minute video.
You'll take away: A personalized plan for exactly how you can lead your next After Action Review when you decide you're ready to.
WEEK 4 -- Transform Investigations
Instead of fixing the blame with a traditional "investigation," fix the problem with a Human Performance Event Analysis (HPEA). This practical alternative to mechanistic RCAs and superficial 5-Whys is ideal for error-based events.
You'll take away: A 5-page template that I've used in real-world incident analyses with your own edits to customize it to your unique culture and job.
WEEK 5 -- Apply Classic Defenses (Basic)
Learn how to reduce common errors immediately with Classic Defenses like: checklists and 3-step Communication. See plenty of real-world examples. Discover how to build Situational Awareness with the "Scan & Focus" model.
Find out why it's a catastrophic mistake to rely solely on Classic Defenses.
You'll take away: An improved process plan for a job you regularly do that includes relevant Classic Defenses you can apply immediately.
WEEK 6 -- Improve Systems (Intermediate)
Stop chasing individual errors. Start improving your systems to set your employees up for reliability, safety and success. Learn the 1943 insight that helped revolutionize aviation safety. Get real-world examples from utilities, UPS and more.
You'll take away: An updated process plan for a job that you do that includes clever, non-obvious Defensive Designs to help you minimize errors automatically.
WEEK 7 -- Build Resilience (Advanced)
Why our 100 year attempt to "proceduralize" everything is failing. How to leverage heuristics, principles and tacit knowledge instead. How High Reliability Organizations (HROs) use Resilience to handle errors & surprises.
You'll take away: An improved process for a job you regularly do that include customized fail-safes, resources-in-reserve or "Weak signals to watch for.
WEEK 8 -- Tell Stories That Change Minds
For thousands of years, human brains have evolved to think in stories. Learn the classic 3-part story structure that experts use to share Close Calls, win over skeptics, and make their messages "stick."
WEEK 9 -- Change Culture with the Innovation Curve
Don't try to change an entire team, department or organization all at once. Instead, use the clever, bell-curve shaped model that innovators around the world have used successfully for 50+ years.
SPECIAL -- For Presenters & Instructors Only
Most presentations are "Death-by-Slideshow." In this workshop, you'll learn to design powerful presentations & lead engaging classes both in-person and virtually. You'll also get access to 100+ minutes of tutorial videos to help you develop your skills after our webinar.
“We have seen great improvement where we have successfully incorporated Jake’s HPI strategies.”
Shayne Wright, V.P. - Field Services, Power Engineers, Inc.
FAQs
Q: Can we pick and choose the workshops we want, or do we have to get them all?
A: Yes, you can choose whichever workshop(s) your team needs the most. I recommend the entire set of 9 workshops as the benefits and results grow each time we meet and dive deeper together.
Q: Is delivery on-site or virtual?
A: Either one -- whichever works best for your needs.
Q: What will we experience in each 2 hour workshop ?
A: The first hour of each workshop is a fast-paced and concise presentation similar to the interactive keynotes I give. Your team will get practical skills on After Action Reviews, Psychological Safety or whichever topic that workshop focuses on. The second hour of each workshop is much more conversational and interactive. In it, your team works on small, structured exercises to apply the skills they just learned to real-world projects they do everyday.
Q: Do you offer a satisfaction guarantee?
A: Yes. If you're ever less than satisfied with any of the workshops, just email me the details within 3 days. If I can't fix it to your satisfaction, you pay nothing. (In 7+ years of business, no one has ever needed this option).
Q: Once per week might not work for us. Can we choose a different schedule?
A: Yes, of course. We'll schedule your workshops to fit your needs and availability.
Q: What if some of our team members can't attend live?
A: I videorecord the presentation section of each webinar. I post all those videos to a private, secure website. You and your team can access all the videos as often as you like for up to 60 days after our last webinar.
Q: How many people can participate?
A: Small groups (less than 30 on-site, or less than 20 virtually) create better interaction, discussion and hands-on application. But if needed, we can easily handle larger groups.
Q: How do we get started?
A: Click here to schedule a no-pressure discovery call with me. We'll discuss your needs, goals, team, budget and other details. When you're ready, we'll schedule a single "Pilot Workshop" for 12-24 of your most trusted decision-makers and experts. After that Pilot Workshop, you and your decision-makers will know if this is right for your team.
"...Even our most senior and experienced experts were impressed! One said, “I really appreciate how Jake's approach is very different from other HOP experts." Jake gave us lots of real-world examples and specific words and phrases that we can apply immediately. Not just more theory.” Several attendees told me that they've already begun applying these practical skills to improve safety and human reliability in our field teams around the world.
~ JT Lee, MS, Senior HSE Advisor, Organizational Learning, Chevron
The $37 Billion Problem
Unwanted errors in high-hazard industries can:
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Lead to serious injuries
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Trigger sanctions from regulators, insurers, and auditors
To respond, many companies rush employees through a brief, one-time training or presentation. This may "check the box" and satisfy some regulators and executives. But most one-time trainings...
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Don't build deep, lasting expertise among your staff
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Don't apply theory to your unique, day-to-day operations
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Don't solve advanced issues that arise only after 1-6 months
The result?
Some leaders assume that the "issue has been addressed." But most front-line experts see that policy, procedures, and culture haven't changed at all. And Human Reliability becomes yet another "flavor-of-the-month."
Sound familiar?
“Jake has a way of translating human performance concepts into applications that are thoughtful, aligned with science, and connect with workers."
Elizabeth Lay, Director of Safety & Human Performance, Lewis Tree Service
A Safer & More Reliable Work Culture
Practical Skills
Your people are busy. So, I summarize hundreds of pages of research saving you years of time. Your people get practical content they can apply immediately.
Expert Guidance
Learning new ideas is easy. Putting them into practice is hard. And a few minutes of Q&A is never enough. So, in a series of brief coaching discussions, your people get feedback & guidance to maximize impact on work.
Sustainable Change
One-and-done trainings are a sprint. Improving culture is a marathon. We spread our workshops out over weeks or months. Why? So your people get reinforcement on core ideas, and enough "soak time" to experiment, adjust, iterate, and sustain momentum that drives real world change.
“The kind of long-term, deep mentoring that Jake does compounds over time and generates far more valuable results than any class or presentation by itself.”
Robert J. Latino, Principal al Prelical, LLC
Respect & Expertise
I respect how errors in high-hazard workplaces can instantly change careers, reputations, and lives.
I've served on reliability-driven teams as a firefighter, an EMT, a military paratrooper, and as the Human Performance Lead for 3,600 experts in a large electric utility.
I've felt frustrated, perplexed, even angry at errors that seem 100% preventable... in hindsight. And I've made plenty of errors myself.
So, over the past decade, I've assembled a set of practical strategies, skills and models that I wish someone had shared with me years ago.
I love sharing these ideas with leaders and technical experts in high-hazard industries so everyone can be safer, more reliable and more engaged in the work they do everyday.
Jake Mazulewicz, Ph.D
“In five years, Jake took our fledgling HP program to the next level."
~ Jerry Beverage
Director, Safety and Training,
Dominion Virginia Power (Retired)
Changing Culture Should be Easier
01
Schedule a Call
We discuss your goals and timeline, and you get helpful resources immediately.
02
Choose the Workshops
We plan the right series of workshops to achieve your specific goals.
03
Get Results
Your leaders get practical strategies to improve reliability and safety ASAP.
“Before this workshop I thought, ‘Procedures will protect the employee.’
Now I’m realizing that while still important, not all incidents can be solved by procedures.”
Deputy Division Director at a national research laboratory
Get a free PDF of "Seven Steps to Build a Culture of Safety & Human Reliability"
