In our interactive HPI workshops, leaders get practical methods for managing errors plus dozens of real world examples and success stories from industries like: aviation, health care, emergency fire & rescue services, and the military.


We partner with your leaders to build innovative, low-cost error management projects tailored to the unique needs and culture of your teams. Then, we advise and assist your leaders as they embed these new methods into their everyday work.

How it Works

Step 1 -- Test for Fit


  • Through a series of 1-3 free audio / video calls, we discuss your goals, challenges, previous initiatives, and vision for an ideal HPI solution. Dr. Mazulewicz can often provide 3-7 useful resources immediately on these calls.

  • Time: 1-3 conference calls, 30-80 minutes each

  • Cost: Free of charge

Step 2 -- Needs Assessment & HPI Culture Survey


  • Your team completes our proprietary HPI Self-Assessment. This 200+ item questionnaire helps us pinpoint your team’s existing HPI strengths and opportunities for improvement. See a 4-page sample here.



  • Dr. Mazulewicz analyzes your assessment & survey, then sends 5-9 practical recommendations based on them. On a conference call, we identify and discuss the recommendations most valuable for your team.


  • Time: 90 minutes to complete the self-assessment plus a 50-80 minute conference call to discuss results.

  • Cost: Free of charge

Step 3 -- HPI Pilot Workshop


Even for clients who envision an extended, multi-month roll-out or quarterly classes, we recommend starting with a one-day, on-site HPI Pilot Workshop.


Sample Agenda

  • 4-hour interactive HPI Workshop for front-line leaders

  • 2-hour HPI strategy discussion with HPI leaders

  • 2-hour Executive Briefing or Process Improvement Session

Content always includes an overview of the Three Core Strategies of HPI: 

  1. Applying Defenses

  2. Improving Processes

  3. Building Resilience


Depending on time, scope and goals, we also answer some or all of these questions:

  • How did one physician from Johns Hopkins use HPI to save 1,500 lives in 18 months?

  • What five pre-job questions can your team ask to minimize errors on any job?

  • What really happens when leaders "hold employees accountable" for errors?

  • What are the eight traits of the world’s most High-Reliability Organizations (HROs)?

  • What four questions have helped the US military learn from missions for 30+ years?

  • Is there a simple, practical model to help us apply “Situational Awareness” in practice?

  • What’s the difference between Person-Based & System-Based approaches?

  • Why can’t we just “Proceduralize Everything?”

This low-cost, low-risk, low-commitment pilot workshop allows a small group (<25) to evaluate all of JMA’s unique training, mentoring, and small-group capabilities in one day. ​

  • Duration: One-day on-site

  • Cost: Daily fee + expenses and HPI Handbooks for all

An Alternative to "Proceduralizing Everything"

“Before this workshop I thought, ‘Procedures will protect the employee.’ Now I’m realizing that while still important, not all incidents can be solved by procedures.”

~ Deputy Division Director at Argonne National Lab

Step 4 -- HPI Project Planning

  • During a series of 1-3 audio / video calls, we discuss your evaluation of the HPI Pilot Workshop and refine your goals, challenges, and vision for an ideal HPI solution into a clear detailed project plan that fits within your budget.

  • Afterwards, Dr. Mazulewicz sends you a detailed proposal including a sample invoice and a Scope of Work and schedule.



  • Time: 1-3 conference calls, 30-50 minutes each

  • Cost: Free of charge

Step 5 -- Delivery of Workshops, Mentoring & Process Improvements 

After proposal acceptance, Dr. Mazulewicz begins delivery of the work. For example:


  • Lead Interactive HPI workshops for field leaders

  • Mentor selected leaders / teams including: Investigators, Six Sigma, Safety, & Quality Improvement

  • Deliver Advanced Briefings for Executives

  • Conduct Process Improvement Sessions to help technical teams apply HPI directly to specific, high-value projects

  • Form an HPI "Community of Practice" (similar to a Mastermind Group) in which 5-9 workshop graduates regularly meet to share best practices, insights, successes, challenges, and advanced resources

  • Transform specific incidents into engaging, Interactive Teaching Cases that can "stick" in worker's minds for years to come

  • Cure “Death-by-Slideshow” by learning Effective Course & Presentation Design

  • Measure progress over time with HPI Culture Survey



  • Time: Varies by project

  • Cost: Daily fee + expenses and HPI Handbooks for all


60% Reduction in Errors

“With the help of Jake’s training, we have raised our workforce’s awareness of the errors that occur while we do the work we do and introduced HP defenses that can be put in place to eliminate those errors.


Through everyone’s hard work, we have been able to reduce the technical workforces’ human error rate by more than 60% over a three year period.


Those numbers speak for themselves and Jake’s Human Performance training paved the way for those improvements. Thanks, Jake!”

Mike Carden, Technical Supervisor of 200+ Field Technicians & Contractors, Dominion VA Power

Q: What makes JMA different?

A: Our workshops are highly interactive (not “Death-by-Slideshow”). In our workshops, participants spend about 50% of their time actively discussing course content, solving interactive teaching cases, and working in structured groups of 2-4 to apply course content to directly to the unique needs of their jobs and teams.


Q: What happens after the workshop?

A: JMA schedules regular mentoring calls with 1-8 mentees to give them advanced resources, one-on-one guidance, customized answers to their toughest questions and expert help with implementing their HPI ideas, plans and projects into a permanent part of their team’s work culture.

Q: Who will benefit from this workshop?

A: All levels of leadership from Field Supervisors through Executives.


Q: What is the ideal class size?

A: To maximize interaction and engagement, we recommend 8-24 participants per workshop.


Q: Where are the workshops held?

A: To minimize costs and virtually eliminate logistical problems, all workshops are delivered on-site at your company’s training facility or equivalent venue that you choose.


Jake Mazulewicz, Ph.D.

Owner & Principal, JMA Companies

(540) 466-1357

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