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Services

What do you need?

I need a practical solution to solve one specific problem.

Book a free discovery call. We'll clarify the issue you're facing. Then I'll offer practical ideas to help you solve it. 

I need an engaging keynote speaker for my event.

Watch this 5-min video clip. Browse the Basic, Intermediate, or Advanced topics below.

Then book a free discovery call.

I need a trusted advisor to help me change our culture.

Watch this 2-minute video, Browse the "How We'll Build..." process and topics below. Then book a free call.

How We'll Improve Human Reliability in Your Organization

First, we'll assess your current Human Reliability (HP / HOP) culture. Take this quick, free version of our assessment. We'll also discuss your vision, goals, and timeline. Then, we'll blend the three elements below into a practical plan that achieves your vision, and fits your budget and schedule.

Webinars for Leaders & Teams

In a series of 5-12 interactive weekly webinars, your leaders learn practical strategies and skills they can apply immediately, and refine for years to come. Multiple sessions sustained over 3-36 months allow time for early adopters to gradually influence everyone else. I lead each webinar personally. Watch a sample video. See details...

I.    Overview of Human Reliability

II.   Apply Defenses (Basic)

III.  Improve Processes (Intermediate)

IV.  Build Resilience (Advanced)

V.   Integrate Human Reliability Into Your Culture

Small Group Application

In these dynamic discussions, 1-4x per month, small groups (6-12 people) or intact work teams share how they have applied webinar content directly to their most common and critical work projects. The "soak time" between discussions gives teams freedom to internalize webinar content, run micro-experiments, share lessons learned, and accumulate successes. These discussions help your teams apply Human Reliability skills & strategies better than any one-time presentation or class ever can. I lead each discussion. More details here.

Senior Leader Advising

In these brief, fast-paced discussions, usually 1-2x per month, I meet with Executives or Senior Leaders. I brief them on progress, share "Ground Truth," answer their toughest questions about this project, and advise them on essential strategies to support and accelerate their organization's journey to reduce unwanted errors and build a sustainable Human Reliability culture.

Results we've gotten

1/7
 

The Strategies & Skills You'll Get

A) Overview of Human Reliability

  • How deep and widespread is the problem?

  • The business case for Human Reliability Strategies

  • Two approaches to errors: Control-based vs. Learning-based

  • Principles vs. strategies vs. techniques

  • Build Psychological Safety to fix problems instead of fixing blame

  • Three practical strategies for addressing errors:

    • Apply Defenses (basic)

    • Improve Processes (intermediate)

    • Build Resilience (advanced)

  • Understanding the alphabet soup of HPI, HOP, HRO, and HFE

  • Success Story: How one Baltimore physician used Human Reliability methods to save 1,500+ lives in 18 months

 

B) Apply Defenses (Basic)

  • Five classic pre-job questions to prevent unwanted errors

  • The problem with "Critical Steps" (and a better alternative)

  • Multitasking -- Why it's so addictive, and how to minimize it

  • Situational Awareness -- A practical model (The US Marine Corps teaches a similar model)

  • The problem with Error Precursors (and a better alternative)

  • Interactive teaching case -- MOAB Switch, 480v Sump Pump, or Electrospinning

  • The fatal flaw with Classic Defenses like: Peer Checks, Checklists, and 3-Way Communication

 

C) Improve Processes (Intermediate)

  • The 1943 insight that revolutionized systems thinking

  • Person-Based vs. System-Based approach

  • Clever Defensive Designs and Fail-Safes

  • Successful examples from: electric utility substation engineers, house painters, paramedics, pilots, cybersecurity geeks, and Michigan drivers

  • Invisible Errors -- How to reveal and manage them

  • NASA's Bishop Script and Crew Resource Management (CRM)
  • The kind of problem that process improvement cannot fix
 

D) Build Resilience (Advanced)

  • Mechanistic vs. Adaptive Systems -- Which one is your world?

  • Why we can’t “Proceduralize” every task -- and three real-world alternatives that experts use instead

  • Eight traits of High Reliability Organizations (HROs)




  • Why HROs aim to maximize "resilience" not eliminate errors

  • "Weak Signals" -- How HROs use them differently than other organizations

  • How you can use After Action Reviews (AARs) to build trust and expertise at the same time

  • Work-as-Imagined (WAI) vs. Work-as-Done (WAD)

 

E) Integrate Human Reliability Into Your Culture

Want to learn more?
Let's talk.  

Jake Mazulewicz, Ph.D.

Director, JMA, LLC

jake@reliableorg.com

(540) 466-1357

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