A webinar series that gives your leaders practical skills, and hands-on help
In just 9 weeks, your front-line leaders learn dozens of practical skills and get hands-on help to improve safety and human reliability throughout your organization.
"We’ve been able to reduce the technical workforces’ human error rate by more than 60% over a three-year period. Thanks, Jake!"
Mike Carden, Supervisor of 200+ Relay Technicians in a Fortune 500 Electric Utility
Concise, Practical & Applied
In each weekly, two-hour webinar your front-line leaders get:
Concise, practical content delivered in a fast-paced presentation
Group coaching to answer your unique questions and help solve your toughest problems
Scheduling conflict? Can't attend? No problem. We record each webinar so you can binge-watch them on your schedule, and share quick clips and highlights with other teams throughout your organization.
Application is everything. So I also give you hands-on help to:
Transform your investigations into Learning-Based Event Analyses
Lead After Action Reviews (AARs)
Improve your skills at presenting, teaching, and mentoring
To get started, book a free discovery call with me. Together, we'll discuss your vision, plans and goals, then plan the right workshop series for your team.
WEEK 1 -- Take a Learning-Based Approach
The business case for the Learning-Based approach over the Control-Based approach. Plus, core principles, baseline assessments, and goal setting.
WEEK 2 -- Build Psychological Safety
Three ways to rapidly increase Psychological Safety in your team.
Learn four key questions to ask, and create your own Assurance Statement.
WEEK 3 -- Lead After Action Reviews (AARs)
Build trust, reveal unwritten tribal knowledge, and transform your investigations with a method proven for 40 years -- After Action Reviews (AARs).
WEEK 4 -- Transform Investigations
Instead of fixing the blame with a traditional "investigation," fix the problem with a Human Factors Event Analysis (HFEA). This practical alternative to mechanistic RCAs, superficial 5-Whys and punitive investigations builds trust, identifies process improvements and delivers a written report. Ideal for error-based events.
WEEK 5 -- Apply Classic Defenses (Basic)
Learn how to reduce common errors immediately with Classic Defenses like: checklists and 3-step Communication. See plenty of real-world examples. Discover how to build Situational Awareness with the "Scan & Focus" model.
Find out why it's a catastrophic mistake to rely solely on Classic Defenses.
WEEK 6 -- Improve Systems (Intermediate)
Stop chasing individual errors. Start improving your systems to set your employees up for reliability, safety and success. Learn the 1943 insight that helped make aviation the Gold Standard for 50+ years. See real-world examples from electric substations, paramedics, UPS and more.
WEEK 7 -- Build Resilience (Advanced)
Why our 100 year attempt to "proceduralize" everything is failing. How to leverage heuristics, principles and tacit knowledge instead. How High Reliability Organizations (HROs) use Resilience to handle errors & surprises.
WEEK 8 -- Tell Stories That Change Minds
For thousands of years, human brains have evolved to think in stories. Learn the classic 3-part story structure that experts use to share Close Calls, win over skeptics, and make their messages "stick."
WEEK 9 -- Change Culture with the Innovation Curve
Don't try to change an entire team, department or organization all at once. Instead, use the clever, bell-curve shaped model that innovators around the world have used successfully for 50+ years.
SPECIAL -- For Presenters & Instructors Only
Most presentations are "Death-by-Slideshow." In this workshop, you'll learn to design powerful presentations & lead engaging classes both in-person and virtually. You'll also get access to 100+ minutes of tutorial videos to help you develop your skills after our webinar.
“We have seen great improvement where we have successfully incorporated Jake’s HPI strategies.”
Shayne Wright, V.P. - Field Services, Power Engineers, Inc.
The $37 Billion Problem
Unwanted errors in high-hazard industries can:
Lead to serious injuries
Trigger sanctions from regulators, insurers, and auditors
To respond, many companies rush employees through a brief, one-time training or presentation. This may "check the box" and satisfy some regulators and executives. But most one-time trainings...
Don't build deep, lasting expertise among your staff
Don't apply theory to your unique, day-to-day operations
Don't solve advanced issues that arise only after 1-6 months
Some leaders assume that the "issue has been addressed." But most front-line experts see that policy, procedures, and culture haven't changed at all. And Human Reliability becomes yet another "flavor-of-the-month."
“Jake has a way of translating human performance concepts into applications that are thoughtful, aligned with science, and connect with workers."
Elizabeth Lay, Director of Safety & Human Performance, Lewis Tree Service
A Safer & More Reliable Work Culture
Your people are busy. So, I summarize hundreds of pages of research saving you years of time. Your people get practical content they can apply immediately.
Learning new ideas is easy. Putting them into practice is hard. And a few minutes of Q&A is never enough. So, in a series of brief coaching discussions, your people get feedback & guidance to maximize impact on work.
One-and-done trainings are a sprint. Improving culture is a marathon. We spread our workshops out over weeks or months. Why? So your people get reinforcement on core ideas, and enough "soak time" to experiment, adjust, iterate, and sustain momentum that drives real world change.
“The kind of long-term, deep mentoring that Jake does compounds over time and generates far more valuable results than any class or presentation by itself.”
Robert J. Latino, Principal al Prelical, LLC
Respect & Expertise
I respect how errors in high-hazard workplaces can instantly change careers, reputations, and lives.
I've served on reliability-driven teams as a firefighter, an EMT, a military paratrooper, and as the Human Performance Lead for 3,600 experts in a large electric utility.
I've felt frustrated, perplexed, even angry at errors that seem 100% preventable... in hindsight. And I've made plenty of errors myself.
So, over the past decade, I've assembled a set of practical strategies, skills and models that I wish someone had shared with me years ago.
I love sharing these ideas with leaders and technical experts in high-hazard industries so everyone can be safer, more reliable and more engaged in the work they do everyday.
Jake Mazulewicz, Ph.D
“In five years, Jake took our fledgling HP program to the next level."
~ Jerry Beverage
Director, Safety and Training,
Dominion Virginia Power (Retired)
Changing Culture Should be Easier
Schedule a Call
We discuss your goals and timeline, and you get helpful resources immediately.
Choose the Workshops
We plan the right series of workshops to achieve your specific goals.
Your leaders get practical strategies to improve reliability and safety ASAP.
“Before this workshop I thought, ‘Procedures will protect the employee.’
Now I’m realizing that while still important, not all incidents can be solved by procedures.”
Deputy Division Director at a national research laboratory