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Keynote Presentations



Video from Jake's keynote presentation to the Xcelerate 2018 annual conference for maintenance & reliability engineers


Each is available in-person & on-site, or virtually as a webinar.

Three Strategies to Build Human Reliability in Technical Teams

45-90 minutes

  • Unwanted errors and surprises in high-hazard industries can end lives, ruin careers, and capsize company reputations overnight.

  • Some teams handle errors & surprises far more effectively than others. What works? What doesn’t? Join us to learn the fundamentals of three key strategies successfully used by aviation, health care, emergency services, the military, and other high hazard industries across the globe.

  • You’ll walk away with practical techniques that you can apply to your job immediately, as well as eye-opening insights that can help you improve human reliability and safety in your workplace for years to come.

How to Build Trust and Expertise with After Action Reviews (AARs)

45-90 minutes

  • “The Army's After Action Review (AAR) is arguably one of the most successful organizational learning methods yet devised." So says Peter Senge, who literally wrote the book on Learning Organizations. I agree.

  • I've used After Action Reviews for more than 20 years. It's the best method I've ever found to build trust and reveal priceless, unwritten (tacit) expertise within a team.

  • AARs work well for both front-line teams and office workers.

  • Join us to learn the four key questions of an AAR, plus nine "field expedient" tips from 20 years of experience. You'll actually get to DO a brief real-world, hands-on AAR too.

Three Ways to Build Psychological Safety in Your Team

45-90 minutes

  • Psychological Safety has been a core practice of Learning Organizations since two MIT professors proposed it in 1965.

  • Thanks to the work of Dr. Amy Edmondson, Psychological Safety has become far more well-known than ever.

  • The challenge is to transform good theory into practice.

  • So, in this presentation, you'll get a quick intro to the concept of Psychological Safety and learn three concrete, practical, non-obvious techniques you can use immediately to improve Psychological Safety in your team.

Why We Can't Proceduralize Everything: And Three Real-World Alternatives

45-90 minutes

Unwanted errors & surprises are serious threats to reliability in any high-hazard industry. To address them, many leaders apply a mechanistic approach. They install controls, write procedures, and enforce compliance. But these mechanistic strategies often backfire in adaptive, human-based systems. Join us in this presentation to:

  1. Learn the difference between Mechanistic and Adaptive Systems

  2. See why we can't "Proceduralize Everything” in Adaptive Systems

  3. Get three practical, real-world strategies for increasing reliability and safety in adaptive, human-based systems.

Upcoming Public Events

Past Public Events





  • November 2019 - Keynoted at Fluke's Xcelerate19 Maintenance & Reliability Conference in Sanibel, FL

  • September 2019 - Presented at EPRI's Switching Safety & Reliability Conference in Richmond, VA

  • August 2019 - Presented "Adaptive vs Procedural Systems" at Reliability First’s Human Performance Workshop in Cleveland, OH

  • July 2019 - Presented webinar on Three Strategies of Human Performance Improvement (HPI) for EPRI members 

  • June 2019 - Presented “Safety Culture — Pursuing Zero Harm” for the IEEE ESMO Conference in Columbus, OH

  • ​​April 2019 – Taught workshop "The $37 Billion Problem - Managing Human Error in the Workplace" at Marcus Evans in Chicago, IL​

  • March 2019 --  NERC Human Performance Conference  “Improving Human Performance on the Grid” ​

  • March 2019 – Presented “Why We Can’t Proceduralize Everything” at the 8th annual NERC Human Performance conference in Atlanta, GA​​


  • November 2018 – Keynoted for the Xcelerate18 conference

  • October 2018 -- Presenting for WECC Human Performance Conference, Salt Lake City, UT 

  • September 2018 -- Led webinar for 100+ participants from Fluke / Accelix -- **Watch video here**

  • August 2018 -- Presented at the 1st Annual Reliability First HPI Workshop, Cleveland, OH 

  • June 2018 -- Presented at the 24th annual HPRCT Conference in San Antonio, TX

  • March 2018 -- Presented at MARCON Maintenance & Reliability Conference, Knoxville, TN

  • March 2018 — Taught and presented at the 7th Annual NERC Human Performance Conference, Atlanta, GA

  • January 2018 -- Led Intro to HPI and Just Culture for Power Plant Operations & Management Conference, Charlotte, NC




  • October 2015 - WECC HPWG Conference, Salt Lake City, UT

  • August 2015 - Reliability First Conference, Cleveland, OH