Each can be delivered on-site (post-COVID) or virtually. Contact us for details.

Three Strategies to Reduce Errors

and Improve Human Reliability

45-90 minute keynote

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• Preventable errors in high-hazard industries can end lives, ruin careers, and capsize company reputations overnight.

• Some teams manage workplace errors far more effectively than others. What works? What doesn’t? Join us to learn the fundamentals of three key error management strategies successfully used by aviation, health care, emergency services, the military, and other high hazard industries across the globe.

• You’ll walk away with practical techniques that you can apply to your job immediately, as well as eye-opening insights that can help you improve reliability and safety in your workplace for years to come.

How to Build Trust and Expertise with After Action Reviews (AARs)

45-90 minute keynote

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• “The Army's After Action Review (AAR) is arguably one of the most successful organizational learning methods yet devised." So says Peter Senge, who literally wrote the book on Learning Organizations. I agree.

• I've used After Action Reviews for more than 20 years. It's the best technique I've ever found to build trust and reveal priceless, unwritten (tacit) expertise within a team. AARs work well for both field teams and office / knowledge workers, too.

• Join us to learn the four key questions of an AAR, plus nine "field expedient" tips from 20 years of experience. You'll actually get to DO a brief real-world, hands-on AAR too.

Three Ways to Build Psychological Safety in Your Team

45-90 minute keynote​

• Psychological Safety is not new. Two MIT professors proposed it in 1965. But Dr. Amy Edmondson has made the theory more popular over the last 15 years or so than over the last 50.

• The challenge is to transform good theory into practice.

• So, in this presentation, you'll get a quick intro to the concept of Psychological Safety and learn three concrete, practical, non-obvious techniques you can use immediately to improve Psychological Safety in your team.

Why We Can't Proceduralize Everything: and 3 Practical Alternatives

45-90 minute keynote

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Errors are one of the biggest threats to the reliability of any system in a high-hazard industry. To address errors, many leaders apply a mechanistic approach. They install controls, write procedures, and enforce compliance. But these mechanistic strategies often backfire in adaptive, human-based systems. Join us to:

1. Learn the difference between Mechanistic and Adaptive Systems

2. See why we can't "Proceduralize Everything” in Adaptive Systems

3. Get three practical, real-world strategies for increasing reliability and safety in adaptive, human-based systems.

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Overview of Human Reliability / HPI

for Front-Line Teams & Leaders

4-8 hour workshop (either virtual or on-site)

• A fast-paced overview of three practical Human Reliability strategies:

  • Apply Defenses (basic)

  • Improve Processes (Intermediate)

  • Build Resilience (Advanced)

• Plenty of real-world success stories (and cautionary tales) from aviation, health care, emergency services, scientific laboratories, electric utilities, the military, and other high hazard organizations

• Questions answered include:

  • How did one physician use HPI to save 1,500+ lives in 18 months?

  • What is the Control-Based view vs. the Learning-Based view of errors?

  • Why does punishing people for errors actually create more errors?

  • What hidden trap will you fall into if you rely solely on Classic Defenses?

  • Which two mental states are key to high Situational Awareness?

  • How can we shift from Person-based thinking to System-based thinking?

  • What 5-step script did NASA develop to help airline pilots respectfully (and effectively) challenge peers and leaders?

  • What 4 questions can help build trust and expertise in <1 hour per week?

  • What are the 8 research-based traits of High Reliability Organizations (HROs)?

  • Why do HROs seek to improve “Resilience” instead of eliminating errors?

  • What are “Weak Signals” and how do HROs use them?

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• Recommend purchase of one HPI Handbook per student

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• Some customization available

If you need more advanced content, click here.

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