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“Your investigation and analysis was the most thorough and well-documented of any we have had to date... the interviews and investigation were not threatening in any way… we have already implemented some changes to our processes.”
~ Manager of Electric Transmission System Operations
in an electric power utility serving 1+ million customers
“We needed a different lens from a Human Performance perspective, a process of documentation that captured the whole event, and delivered clear and concise objects! Thank you Jake for bringing that new perspective!”
~ Brenda Houtz, MBA, NERC RC,
Executive Director Grid Management, Consumers Energy
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