Practical strategies
to reduce unwanted errors
and improve human reliability
in high-hazard workplaces
New Free Public Webinar
Why We Can't Proceduralize Everything: and Three Real-World Alternatives
Tuesday, April 6th, 2021
11:00am - 11:45am ET (GMT-5)

The Problem
Unwanted errors in high-hazard industries threaten life and limb, end careers, and waste over $37 billion... each year.
Trying to eliminate all errors by "proceduralizing everything," and forcing compliance often backfires and causes more errors.
The real problem is not the errors. It's that we often treat errors as defects to eliminate instead of signals to guide us as we constantly adapt.
Results
“Jake has played an integral role in re-shaping culture and behaviors around safety and work planning and control...
Folks are beginning to realize the importance of communication and collaboration...
The use of fail-safes, adaptive thinking, and peer checks are becoming part of the way we do things.”
~ Work Planning and Control (WPC)
Program Manager at a National Science Laboratory
Client Industries
We work with innovative leaders in high-hazard industries including: scientific labs, electric power utilities, emergency services, and health care. Past clients include:
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US Department of Energy (DOE) Science Labs
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National Electric Reliability Corporation (NERC)
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Electric Power Research Institute (EPRI)
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Fluke Accelix
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Virginia Office of Emergency Medical Services
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Virginia Department of Emergency Management
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Many private firms who prefer to stay anonymous


Outcomes
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Safety -- Fewer & smaller injuries
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Reliability -- Greater success in getting jobs done on time and within budget
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Increased employee engagement
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Time saved from process improvements
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Money saved from less rework & downtime
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Better organizational resilience to unexpected events (like COVID-19)
How It Works
In our Interactive Webinars, your teams get practical, evidence-based strategies, real-world examples, a common language... and often inspiration, too.
Then, in our Follow Through Advising Sessions, we roll up our sleeves and help your teams apply their new strategies to customize defenses, improve processes, and build resilience.
Want a Quick Start? Just choose the webinar you need, then contact us to confirm details, and schedule it ASAP.
Want Deep Results? Contact us. Using a unique 6-question interview, we'll clarify your core challenges, goals, metrics, and real-world vision of success. Together, we'll build a high-value, low-risk program of interactive webinars and small group advising sessions to achieve your long-term goals over 12-36 months.

Why JMA?
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Practical strategies, not abstract theory
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Customized solutions, not a "canned" program
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100% virtual. On-site available after COVID-19
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Our three core strategies bridge the gap between entry-level HPI Defenses and graduate-level HRO. We have no "pet" theory to sell.
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JMA serves as an independent, trusted advisor to help you build your own long-term solution, not to sell you the next "flavor-of-the-month."
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Check our reputation for friendly, ethical, high-quality, client-focused results. Just ask around.