Video of webinar: Three Strategies for Managing Errors

In this 60-minute webinar to about 75 Reliability Engineers, I give an overview of the three strategies at the core of most all of the workshops I teach:

1. Apply Defenses

2. Improve Processes

3. Build Resilience

See especially...

• 01:25 — Why I’m so fascinated with learning and sharing practical strategies for addressing workplace errors

• 04:25 — My background including firefighting, EMS, service as a military paratrooper and how that led me to study Human Reliability

• 07:15 — How much do the top 500 business in the US and UK spend on workplace errors every years

• 17:11 — Strategy #1 — Classic Defenses

• 19:46 — The core problem with Strategy #1

• 22:00 — Strategy #2 — Improve Processes

• 26:18 — The core problem with Strategy #2

• 27:30 — Strategy #3 — Build Resilience

PS -- Just for fun... who is Sven Otten? Watch this to find out.