Interview in Plant Services Magazine -- A realistic (& more effective) approach to error management
After delivering a keynote presentation at the Fluke Xcelerate conference in Fort Myers, FL, he spoke with Plant Services’ Thomas Wilk and Christine LaFave Grace about how successful organizations can seize on errors to improve processes.
Many companies fire the person who erred, and that person then takes all of their experience and ideas on how to improve that process right out the door to different company, usually a competitor. The best companies actively, deliberately learn from their mistakes without criminalizing them.
By Thomas Wilk and Christine LaFave Grace
Published 23 January 2019
Plant Services Magazine