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Services

What do you need?

I need a practical solution to solve one specific problem.

Book a free discovery call. We'll clarify the issue you're facing. Then I'll offer practical ideas to help you solve it. 

I need an engaging keynote speaker for my event.

Watch this 5-min video clip. Browse the Basic, Intermediate, or Advanced topics below.

Then book a free discovery call.

I need a trusted advisor to help me change our culture.

Watch this 2-minute video, Browse the 3-step process and topics below. Then book a free call.

3 Step Process -- Overview

Step 1 -- Pre-Assessment

We discuss your needs, pinpoint your goals, and choose the workshop(s), webinar(s), and follow through that hits your target.

 

Take our HPI Culture quiz right now.

Step 2 -- Interactive Webinars & Follow Through Discussions

I teach your teams practical strategies and skills in brief, interactive webinars. Then in follow through discussions, I help specific teams or leaders apply that content directly to their everyday work.

 

The "soak time" in between sessions gives your teams the freedom they need to discuss, apply, internalize, and "own" the content better than any one-time presentation or class ever could. See details here.

Step 3 -- Post-Assessment

We measure progress, share lessons learned, and celebrate results!

Results we've gotten

1/7
 

Details of Webinars & Discussions

A) Overview of Human Reliability

  • How deep and widespread is the problem?

  • The business case for Human Reliability Strategies

  • Two approaches to errors: Control-based vs. Learning-based

  • Build Psychological Safety to fix problems instead of fixing blame

  • Three key biases in Incident Analyses

  • How can we use After Action Reviews (AARs) to build trust and expertise at the same time?

  • Principles vs. strategies vs. techniques

  • Three practical strategies for addressing errors:

    • Apply Defenses (basic)

    • Improve Processes (intermediate)

    • Build Resilience (advanced)

  • Understanding the alphabet soup of HPI, HOP, HRO, and HFE

  • How one Baltimore physician used Human Reliability methods to save 1,500+ lives in 18 months & start a patient safety revolution

 

B) Apply Defenses (Basic)

  • Five classic pre-job questions to prevent unwanted errors

  • The problem with "Critical Steps" (and a better alternative)

  • Multitasking -- Our national addiction & how to minimize it

  • Situational Awareness -- A practical model (The US Marine Corps teaches a similar model)

  • The problem with Error Precursors (and a better alternative)

  • Interactive teaching case -- MOAB Switch, 480v Sump Pump, or Electrospinning

  • The fatal flaw with Classic Defenses like: Peer Checks, Checklists, and 3-Way Communication

 

C) Improve Processes (Intermediate)

  • The 1943 insight that revolutionized safety thinking (for some)

  • Person-Based vs. System-Based approach

  • Clever Defensive Designs and Fail-Safes

  • Successful examples from: electric utility substation engineers, house painters, paramedics, pilots, cybersecurity geeks, and Michigan drivers

  • Invisible Errors -- How to reveal and manage them

  • NASA's Bishop Script and Crew Resource Management (CRM)
  • The kind of problem that process improvement cannot fix
 

D) Build Resilience (Advanced)

  • Mechanistic vs. Adaptive Systems -- Which one is your world?

  • Why we can’t “Proceduralize” every task -- and three real-world alternatives that experts use instead

  • Eight traits of High Reliability Organizations (HROs)?




  • Why HROs aim to maximize "resilience" not eliminate errors

  • "Weak Signals" -- How HROs use them differently than other organizations

  • How you can use After Action Reviews (AARs) to build trust and expertise at the same time

  • Work-as-Imagined (WAI) vs. Work-as-Done (WAD)

 

E) Integrate Human Reliability Into Your Culture

  • 7 reasons why programs fail -- and 21 ways to help them succeed

  • There is no single solution -- instead build a "Consolidation of Subleties"

  • How to create and tell Human Reliability stories that “stick”

  • How to design and lead Interactive Teaching Cases -- a training game-changer

  • Three clever ways to ask more engaging questions

  • How to cure "Death-by-Slideshow" with engaging, interactive Human Reliability classes and presentations

  • The Action Learning Cycle -- how to run small, low-risk experiments that quietly accumulate success over time

Want to learn more?
Let's talk.  

Jake Mazulewicz, Ph.D.

Director, JMA

(540) 466-1357

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