Human Reliability Accelerator Course
A seven-week interactive course to help technical experts improve reliability, safety, and engagement fast
Smoother business operations
with fewer errors
A safer workplace
with fewer injuries
More employee engagement,
Psychologial Safety & trust
Three Problems You Face
If you want innovative, practical methods to improve reliability and safety, you have a few options:
1) Do-It-Yourself
You can spend years reading books and articles, listening to podcasts, and attending conferences. The problem? Without expert guidance and support, it's easy for you to get lost, burn out, & give up.
2) Partner with an Advisor
Your company can hire an Advisor to teach and guide hundreds of people in your company. The problem? It requires lots of approvals and scheduling. What if only a few people want skills & guidance?
3) Buy a Package
Prepackaged programs look great on paper, and are often well-marketed. The problem? They're never really "yours." They're tough to customize to your unique needs and culture. And they're expensive.
If you don't like any of these options, and believe there should be a better option, then you're not alone.
"I’ve watched so many people (including myself) perform better and more safely in our work, and in turn become better coaches to our colleagues on human performance and safety because of Jake’s input.”
Michael Legatt, Ph.D., CEO and Founder at ResilientGrid
An Open-Enrollment Course That Works
Practical Skills
Your people are busy. So, I summarize hundreds of pages of research saving you years of time. Your people get practical content they can apply immediately.
Expert Guidance
Learning new ideas is easy. Putting them into practice is hard. So, in each week, you'll get plenty of feedback & guidance to maximize impact to your everyday work.
Sustainable Change
One-and-done trainings are a sprint. Improving culture is a marathon. We spread sessions out over several weeks. Why? So you get reinforcement on core ideas, and enough "soak time" to experiment, adjust, iterate, and sustain momentum that drives real world change.
“Jake’s knowledge of human performance and the ability to break it down to easily understandable pieces was very beneficial to me as I was new to the HP world at that time. His facilitation style and “storytelling” approach is very valuable and he has a knack of drawing people in.”
Laura Redenshek, Director, Safety & Human Performance, First Energy Utilities
How It Works
1) Register & check your calendar
Live classes are engaging. Recorded content is convenient.
You'll get the best of both worlds.
Enrollment closes on Monday, September 7th.
2) Join us live and / or watch the videos
Participate in a new two-hour virtual workshop (via Zoom) each week. Scheduling issues? No problem. We record all workshops. You can binge-watch all the videos anytime until a month after the course ends.
3) Do the step-by-step exercises and get feedback
Use the worksheets to put your new skills to work immediately. Show me your draft written deliverables and toughest written questions each week to get customized feedback unique to you.
4) Benefit from the Wisdom of Crowds
Enjoy lifetime access to our private LinkedIn group. Ask questions, share successes, collect resources, and get group input on any question, 24 / 7.
5) See your results and confidence grow
Unlike "one-and-done" trainings, this course gives you plenty of reinforcement and "soak time" to experiment, iterate, and build up real momentum. If unsatisfied, you can get a 100% refund up until the start of workshop #4.
Ideal for up-and-coming leaders and specialists in Human Performance, HOP, & Reliability in:
Scientific Laboratories
Electric Power Utilities
Technical Contractors
Schedule & Details
WEEK 1-- Begin with the end in mind
Tuesday, Sept. 14th, 2021 -- 10am-Noon ET
The business case for the Learning-Based approach over the Control-Based approach. Plus, core principles, baseline assessments, and goal setting.
Week 2 -- Build Psychological Safety
Tuesday, Sept. 21st, 2021 -- 10am-Noon ET
Three ways to rapidly increase Psychological Safety in your team. Learn four key questions to ask, and create your own Assurance Statement.
Week 3 -- Lead After Action Reviews (AARs)
Tuesday, Sept. 28th, 2021 -- 10am-Noon ET
Build trust, reveal unwritten tribal knowledge, and transform your investigations with a method proven for 40 years -- After Action Reviews (AARs).
Week 4 -- Apply Classic Defenses
***Monday*** Oct 11th, 2021 -- 10am-Noon ET
How to reduce simple errors with Classic Defenses, and why you should never depend solely on Classic Defenses. (Basic strategy).
Week 5 -- Improve Processes
Tuesday, Oct 19th, 2021 -- 10am-Noon ET
How to stop chasing individual errors and start building systems that set employees up for reliability, safety and success. (Intermediate strategy).
Week 6 -- Build Resilience
Tuesday, Oct 26th, 2021 -- 10am-Noon ET
Why our 100 year attempt to "proceduralize" everything is failing. How High Reliability Organizations (HROs) use Resilience to handle errors & surprises.
Week 7 -- Change minds with stories
Tuesday, November 2nd, 2021 -- 10am-Noon ET
How to use stories to build a deep Human Reliability culture. Learn how you can use stories to win over skeptics, teach complex concepts, and share Close Calls.
“Before this workshop I thought, ‘I was an awesome direct communicator.’ Now I’m realizing that I need to check understanding on communications to confirm.”
Manager at a scientific laboratory
Respect & Expertise
I respect how errors in high-hazard workplaces can instantly change careers, reputations, and lives.
I've served on reliability-driven teams as a firefighter, an EMT, a military paratrooper, and as the Human Performance Lead for 3,600 experts in a large electric utility.
I've felt frustrated, perplexed, even angry at errors that seem 100% preventable... in hindsight. And I've made plenty of errors myself.
So, over the past decade, I've assembled a set of practical strategies, skills and models that I wish someone had shared with me years ago.
I love sharing these ideas with leaders and technical experts in high-hazard industries so everyone can be safer, more reliable and more engaged in the work they do everyday.
Jake Mazulewicz, Ph.D
