Deep Improvements

How We'll Improve Human Reliability in Your Organization

  • Second, we'll identify your vision, goals, timeline, and the specific HPI content that fits your needs. If we need to dive deeper, we'll use an interactive Maturity Model Assessment. You'll get a score and some specific suggestions immediately. Again, free for qualified clients.

  • Finally, we'll use an interactive Project Estimator to plan a blend of Interactive Webinars, Apply-to-Practice Discussions, and Senior Leader Advising sessions that fit your needs, and deliver real-world results. You'll see all details and costs immediately.

See details below.

Interactive Webinars

In a series of 5-12 interactive weekly webinars, your leaders learn practical strategies and skills they can apply immediately, and refine for years to come. Watch a sample video. See content details below:

I.    Overview of Human Reliability

II.   Apply Defenses (Basic)

III.  Improve Processes (Intermediate)

IV.  Build Resilience (Advanced)

V.   Integrate Human Reliability Into Your Culture

Apply-to-Practice Discussions

In these dynamic, small group discussions, I lead your teams to share how they are applying webinar content directly to their most common and critical everyday work projects. We answer tough questions, give honest feedback, model Psychological Safety, and over time, build a critical mass of HPI expertise better than any one-time presentation or class ever could. More details here.

Senior Leader Advising

In these brief, fast-paced discussions, I brief Senior Leaders on progress, share "Ground Truth," answer their toughest questions, and advise them on essential strategies to support a sustainable Human Reliability culture. See results.

Results we've gotten


The Strategies & Skills You'll Get

I) Overview of Human Reliability

  • How deep and widespread is the problem?

  • The business case for Human Reliability Strategies

  • Two approaches to errors: Control-based vs. Learning-based

  • Principles vs. strategies vs. techniques

  • Build Psychological Safety to fix problems instead of fixing blame

  • Three practical strategies for addressing errors:

    • Apply Defenses (basic)

    • Improve Processes (intermediate)

    • Build Resilience (advanced)

  • Understanding the alphabet soup of HPI, HOP, HRO, and HFE

  • Success Story: How one Baltimore physician used Human Reliability methods to save 1,500+ lives in 18 months


II) Apply Defenses (Basic)

  • Five classic pre-job questions to prevent unwanted errors

  • The problem with "Critical Steps" (and a better alternative)

  • Multitasking -- Why it's so addictive, and how to minimize it

  • Situational Awareness -- A practical model (The US Marine Corps teaches a similar model)

  • The problem with Error Precursors (and a better alternative)

  • Interactive teaching case -- MOAB Switch, 480v Sump Pump, or Electrospinning

  • The fatal flaw with Classic Defenses like: Peer Checks, Checklists, and 3-Way Communication


III) Improve Processes (Intermediate)

  • The 1943 insight that revolutionized systems thinking

  • Person-Based vs. System-Based approach

  • Clever Defensive Designs and Fail-Safes

  • Successful examples from: electric utility substation engineers, house painters, paramedics, pilots, cybersecurity geeks, and Michigan drivers

  • Invisible Errors -- How to reveal and manage them

  • NASA's Bishop Script and Crew Resource Management (CRM)
  • The kind of problem that process improvement cannot fix

IV) Build Resilience (Advanced)

  • Mechanistic vs. Adaptive Systems -- Which one is your world?

  • Why we can’t “Proceduralize” every task -- and three real-world alternatives that experts use instead

  • Eight traits of High Reliability Organizations (HROs)

  • Why HROs aim to maximize "resilience" not eliminate errors

  • "Weak Signals" -- How HROs use them differently than other organizations

  • How you can use After Action Reviews (AARs) to build trust and expertise at the same time

  • Work-as-Imagined (WAI) vs. Work-as-Done (WAD)

Want to learn more?
Let's talk.  

Jake Mazulewicz, Ph.D.

Director, JMA, LLC

(540) 466-1357

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