iStock-863553004 -- teaching -- used in website 14 Sept 2019_edited.jpg

Engage your experts
to improve your culture

A series of 7 interactive workshops designed to help your experts build a sustainable culture of reliability, safety & engagement

reliable-business-operations-2-white.png

More reliable business operations
with fewer errors

safer-workplace-4-whiteB.png

A safer workplace
with fewer injuries

employee-engagement-white.png

More employee engagement, Psychological Safety & trust

The $37 Billion Problem

Unwanted errors in high-hazard industries can:

 

To respond, many companies rush employees through a brief, one-time training or presentation. This may "check the box" and satisfy some regulators and executives. But most one-time trainings...

  • Don't build deep, lasting expertise among your staff

  • Don't apply theory to your unique, day-to-day operations

  • Don't solve advanced issues that arise only after 1-6 months

 

The result?

 

Some leaders assume that the "issue has been addressed." But most front-line experts see that policy, procedures, and culture haven't changed at all. And Human Reliability becomes yet another "flavor-of-the-month."


Sound familiar?

iStock_000042132390_XXXLarge.jpg
iStock_60231152_XLARGE -- used in Calpine PPT -- 5 Oct 2016.jpg
“We have seen great improvement where we have successfully incorporated Jake’s HPI strategies.”
 
Shayne Wright, V.P. - Field Services, Power Engineers, Inc.

A Safer & More Reliable Work Culture

wrench outline.png

Practical Skills
Your people are busy. So, I summarize hundreds of pages of research saving you years of time. Your people get practical content they can apply immediately.

compass.png

Expert Guidance
Learning new ideas is easy. Putting them into practice is hard. And a few minutes of Q&A is never enough. So, in a series of brief coaching discussions, your people get feedback & guidance to maximize impact on work.

iStock-1138563417 -- black businessman -- blog 22 Apr 2020.jpg
progress -- analytics.png

Sustainable Change
One-and-done trainings are a sprint. Improving culture is a marathon. We spread our workshops out over weeks or months. Why? So your people get reinforcement on core ideas, and enough "soak time" to experiment, adjust, iterate, and sustain momentum that drives real world change.

iStock-1139630453 -- team discussion -- website 18 Jun 2020.jpg
“The kind of long-term, deep mentoring that Jake does compounds over time and generates far more valuable results than any class or presentation by itself.”

Robert J. Latino, Principal al Prelical, LLC

Changing Culture Should be Easier

iStock_000073682877_XXXLarge.jpg

01

Schedule a Call
We discuss your goals and timeline, and you get helpful resources immediately

iStock-1199243271 -- computer process --

02

Choose the Workshops
We plan the right series of workshops to achieve your specific goals

iStock_33500452_LARGE -- used on JMA-MED Services webpage -- 2 Oct 2016.jpg

03

Get Results
Your leaders get practical strategies to improve reliability and safety ASAP

iStock-172439438 -- tree trimmer_edited.jpg
“Jake has a way of translating human performance concepts into applications that are thoughtful, aligned with science, and connect with workers."

Elizabeth Lay, Director of Safety & Human Performance, Lewis Tree Service

Jake Mazulewicz, Ph.D

Respect & Expertise

I respect how errors in high-hazard workplaces can instantly change careers, reputations, and lives.

 

I've served on reliability-driven teams as a firefighter, an EMT, a military paratrooper, and as the Human Performance Lead for 3,600 experts in a large electric utility.

 

I've felt frustrated, perplexed, even angry at errors that seem 100% preventable... in hindsight. And I've made plenty of errors myself.

 

So, over the past decade, I've assembled a set of practical strategies, skills and models that I wish someone had shared with me years ago.

I love sharing these ideas with leaders and technical experts in high-hazard industries so everyone can be safer, more reliable and more engaged in the work they do everyday.

Jake%20headshot%20-%202016_edited.png
iStock_000017782350_Large.jpg
“In five years, Jake took our fledgling HP program to the next level."
 
~ Jerry Beverage
Director, Safety and Training,
Dominion Virginia Power (Retired)

How Does It Work?

In each two-hour workshop your leaders get:

 

  1. Concise, practical content delivered in a fast-paced presentation

  2. Interactive discussion, candid feedback, and expert guidance to maximize application to work

iStock-1216968894 -- virtual solo -- use
WEEK 1 -- Begin with the end in mind

The business case for the Learning-Based approach over the Control-Based approach. Plus, core principles, baseline assessments, and goal setting.

iStock-1206150255 -- hands AAR.jpg
WEEK 2 -- Build Psychological Safety

Three ways to rapidly increase Psychological Safety in your team. Learn four key questions to ask, and create your own Assurance Statement.

imageedit_2_9503259854.jpg
WEEK 3 -- Lead After Action Reviews (AARs)

Build trust, reveal unwritten tribal knowledge, and transform your investigations with a method proven for 40 years -- After Action Reviews (AARs).

iStock-184600132 -- LOTO -- ad pic for 3 strats webinar -- 27 Apr 2021.jpg
WEEK 4 -- Apply Classic Defenses

How to reduce simple errors with Classic Defenses, and why you should never depend solely on Classic Defenses.

iStock-1167549708 -- discuss part.jpg
WEEK 5 -- Improve Systems & Processes

How to stop chasing individual errors and start building systems that set  employees up for reliability, safety and success. (Intermediate strategy).

iStock_1632626_MEDIUM -- used in HPI Fieldbook -- 25 Oct 2016.jpg
WEEK 6 -- Build Resilience (Advanced)

Why our 100 year attempt to "proceduralize" everything is failing. How High Reliability Organizations (HROs) use Resilience to handle errors & surprises. (Advanced strategy).

iStock-119835038 -- used in website -- 23 Mar 2017.jpg
WEEK 7 -- Change minds with stories

How to use stories to build a deep Human Reliability culture. Learn how you can use stories to win over skeptics, teach complex concepts, and share Close Calls.

 Optional Workshop Content:

iStock-1096811078 -- woman and light display -- blog 22 Apr 2020.jpg
“Before this workshop I thought, ‘Procedures will protect the employee.’

Now I’m realizing that while still important, not all incidents can be solved by procedures.”
 
Deputy Division Director at a national research laboratory

Deliverables

Three Strategies Full Screenshot.jpg

Step-by-step worksheets and concise Summary Handouts  maximize transfer to work

Certificate image.jpg

Certificate of Completion 
for participants who do a practical, real-world project

Free Self-Assessment

iStock_66197923_LARGE -- used in Services webpage -- 2 Oct 2016.jpg

Take this quick, 10-question, self-assessment to get customized recommendations and other useful resources via email.