Projects

You and your team get expert guidance from me to apply Human Reliability strategies directly to your toughest and most important projects

iStock_85414705_LARGE -- used in HPI Handbook -- 14 Nov 2016.jpg

​"The kind of long-term, deep mentoring that Jake does, compounds over time and generates far more valuable results than any class or presentation by itself.”
 

Robert J. Latino, Principal at Prelical Solutions, LLC

30+ year expert in Root Cause Analyses (RCAs)

We Solve Your Problems Together

Expert guidance when you need it, for your most important Human Performance projects. Ideal for clients who have already completed some or all of our webinars.

What project do you need expert help with?

puzzle pieces.png

Lead or Assist with Your Event Debrief

  • An unwanted event (incident) happened on your watch.

  • Multiple, complex human errors like miscommunication seem to be involved.

  • Your standard "investigation" process doesn't seem to fit here.

  • Most people involved do not want to speak up. They seem suspicious and fearful.

  • I assist or lead your team through a non-punitive Human Factors Event Analysis.

  • We focus on rebuilding trust and learning the "Ground Truth" from those involved.

  • We ask a series of 6 core questions to identify 3-9 non-obvious, practical process improvements to reduce the risk of similar events in the future.

“Your investigation and analysis was the most thorough and well-documented of any we have had to date... the interviews and investigation were not threatening in any way, but you only tried to find the root cause of the error without pointing fingers.”


~ Manager, Electric Transmission System Operations

Lead or Assist with Your Event Debrief

  • An unwanted event (incident) happened on your watch.

  • Multiple, complex human errors like miscommunication seem to be involved.

  • Your standard "investigation" process doesn't seem to fit here.

  • Most people involved do not want to speak up. They seem suspicious and fearful.

  • I assist or lead your team through a non-punitive Human Factors Event Analysis.

  • We focus on rebuilding trust and learning the "Ground Truth" from those involved.

  • We ask a series of 6 core questions to identify 3-9 non-obvious, practical process improvements to reduce the risk of similar events in the future.

“Your investigation and analysis was the most thorough and well-documented of any we have had to date... the interviews and investigation were not threatening in any way, but you only tried to find the root cause of the error without pointing fingers.”


~ Manager, Electric Transmission System Operations

round-table workshop.png

Lead Your After Action Reviews (AARs)

  • Click to watch a quick one-minute video.

  • AARs can help your team build trust, increase engagement, and share priceless written expertise in short virtual sessions, often as little as 30 minutes.

  • “The Army's After Action Review (AAR) is arguably one of the most successful organizational learning methods yet devised." (Peter Senge).

  • The US Army & Navy have successfully used AARs for more than 30 years!

  • If you don't know how to get started using AARs, I can help.

  • I lead one more more AARs for you and your team(s).

  • If you like, I also coach you and your leaders to lead effective AARs on your own.
     

“I thought After Action Reviews were about identifying weaknesses.

Now I’m realizing that AARs are about identifying strengths and building trust.”


~ Technical Team Leader at a Research Laboratory

Engagement.png

Advise Your Community of Practice (Core Team)

  • You've created a Human Performance Core Team (aka Community of Practice).

  • Now what?!

  • I dial in virtually to your 1-12 of your meetings and serve as your:

    • HPI / HOP Subject Matter Expert

    • Group co-leader / co-facilitator

    • or both

  • Our goal is to help your team get engaged, focused, organized, and sustainably managing their own thriving Community of Practice within 5-12 meetings.

"The HPI Core Team meetings create a safe environment to share successes, challenges, and ideas. I leave the meetings feeling refreshed and ready to tackle the challenges that I face with a new set of tools."


~ Work Planning & Control Mgr. at a US Department of Energy (DOE) Scientific Laboratory

puzzle.png

Improve Your Presentation and Teaching Skills

  • See results in this quick, 90-second video.

  • You regularly present or teach HPI / HOP skills in your company.

  • Your audiences rarely give you honest feedback. Secretly, you know your presentations may be abstract, impractical, disengaging, and confusing. But you don't know how it fix them.

  • Your credibility, reputation, and confidence are beginning to suffer.

  • For over 20 years, I've helped technical educators create engaging discussion-based presentations and classes that get real-world results.

  • In our coaching sessions, you'll get honest, tough, expert feedback plus powerful, practical solutions that you can apply immediately and for the rest of your career.

  • Watch this 3-minute video for more details.

  • Explore these nine quick (1-minute) clips of practical "front-of-the-room" skills

Since applying the JMA Method for course design, I no longer feel like I am delivering death by Power Point. Learners are participating, asking questions and most of all, are actually retaining more information than before.

Using this course design method not only helped me create a more dynamic presentation, but more importantly improved my ability to connect with my audience in a way that has increased information retention and engagement.


~ Katie (Burns) Smith, Safety Manager at Oncor Electric Delivery

iStock_000000464259_Medium.jpg

"We certainly have faced our challenges in 2021. Often times these challenges come with reward of meeting new talent that ends up mentoring us. This is the case with Jake Mazulewicz, Ph.D.

 

We needed a different lens from a Human Performance perspective, a process of documentation that captured the whole event, and delivered clear and concise objects!

 

Thank you Jake for bringing that new perspective!"
 

Brenda Houtz, MBA, NERC RC, Executive Director Grid Management at Consumers Energy

Let's Get Started

iStock_000073682877_XXXLarge.jpg
01

Call Jake
We discuss your project and timeline. You get a detailed, written proposal immediately.

iStock-1199243271 -- computer process --
02

Get Help Fast
I start coaching you or your team ASAP, often within days. We focus on practical solutions, not theory.

iStock_33500452_LARGE -- used on JMA-MED Services webpage -- 2 Oct 2016.jpg
03

See Results
You get regular progress updates on the innovative solutions your team creates with my help.